Returns & Exchanges
Returns are accepted up to 30 days after purchase that meet the following criteria:
- Item(s) must be in new and unused condition
- Include tags and, if applicable, shoe box in original condition (it's considered part of the product and if damaged or missing will incur fees).
- Sale priced purchases are final - no returns permitted (full price purchases discounted with coupon codes are eligible for return).
Islanders Outfitter does not cover return shipping costs. Full Returns & Exchanges Policy
During the Return process select the reason for the Return as the Wrong Size or Color and you will have the option to place an exchange order for a different color or size. If promotional codes were used at the time of purchase the same discount will apply and the return label fee is waived on exchange orders.
How to Return an Item
- Click the button above and enter the email address associated with your order. Please use the order id provided when the order was placed.
- An email will arrive in your inbox that will ask you to select the product and reason for the return.
- Within 48 hrs of completion you will receive return authorization notice along with a shipping label to the email provided.
Return Shipping Options
- $8 Return Label - If you use the label provided, your refund will be reduced by an $8 flat rate for the cost of the shipping. IslandersOutfitter.com does not refund shipping costs, unless arranged with Customer Care prior to shipping.
- Shipping Carrier of Your Choice - If you prefer to use a shipping carrier of your choice, you may ship your return to the address provided in the final return approval notice. We recommend using a carrier who will provide tracking as well as insurance for your package. Please include your contact information and order number inside the return package.
All refunds are issued to the original method of payment. Original order shipping cost is non-refundable.